October 2023 - Present, New York, NY
Provide IT and security support for NYC office and nationwide remote employees, including endpoint deployment via Intune, Windows 11 migration, and executive/VIP support in a regulated financial environment.
Manage identity and access management (IAM) across Active Directory, Exchange, Teams Admin Center, and Intune, including user provisioning/deprovisioning, MFA configuration (Microsoft Authenticator & Duo), mailbox permissions, and secure remote access (RDG & Azure Virtual Desktop).
Monitor and triage security alerts from Microsoft Defender, Azure Monitor, and external SOC (Binary Defense), assisting with investigation and coordinating remediation with internal teams and vendors.
Support email security operations, reviewing Microsoft 365 quarantine alerts and investigating suspicious emails forwarded by users for phishing or malicious activity.
Maintain secure infrastructure operations including patching 50+ servers monthly, monitoring domain controllers, and supporting data center hardware (patch panels, UPS systems, environmental alerts).
Contribute to security tooling and identity initiatives, including vendor assessments of CrowdStrike and Abnormal Security, implementation of Microsoft LAPS, and migration from Active Directory to Intune.
Manage MDM environments and device security policies, and lead new hire IT onboarding including MFA enrollment, device configuration, and security best practices.
November 2022 - October 2023, New York, NY
Provided on-site and remote hardware/software support, including Airwatch mobile device enrollment, printer maintenance, workstation setup, and equipment transport.
Built Dell and Microsoft machines via SCCM, installed plug-and-play switches, and whitelisted MAC addresses for secure machine buildouts.
Used PowerShell scripts to gather system info, automate support tasks, and securely decommission physical and virtual machines. Configured VMware and AWS virtual machines, supported workspace migrations, and set up Wyse Thin Clients for on-site virtual access.
Collaborated with the Information Security team, gaining exposure to security operations and identity management practices.
Executed a peripheral technology refresh for 500+ users, coordinated cellular antenna updates with AT&T, and managed safe power-cycling of workstations and printers during building maintenance.
June 2022 - November 2022, New York, NY
Provided white-glove IT support to executives and VIP staff, ensuring secure and uninterrupted access to critical business systems.
Supported device configuration, account management, and remote access tools, maintaining compliance with corporate IT and security standards.
Acted as North America’s Single Point of Contact (SPOC) for the company-wide Intune MDM migration project, coordinating with global IT teams to ensure smooth deployment, secure device enrollment, and adherence to corporate security policies.
Resolved high-priority incidents discreetly, safeguarding sensitive communications and confidential business data.
Acted as a trusted liaison between end users and IT/security teams, escalating issues involving system vulnerabilities or account security.
July 2020 - May 2022, Middlebury, VT
Provided Tier 1–2 technical support for 2,500+ students, faculty, and staff across Windows, macOS, iOS, and Android environments.
Resolved issues related to account access, networking, printing, and enterprise applications, maintaining a high first-contact resolution rate.
Administered and troubleshot Active Directory accounts, permissions, and group policies.
Trained and mentored a team of 10+ student technicians after promotion to Lead, coordinating scheduling and handling escalations.
Documented recurring issues and contributed to internal knowledge base articles to improve support efficiency.
October 2019 - July 2020, Middlebury, VT
Performed troubleshooting for hardware, software, and authentication issues for clients via call center, Zoom, email, and in-person consultation.
Maintained computer labs around campus, deployed peripherals and accessories to faculty and staff, and stocked campus printers with paper and toner.
Created, sorted, and updated service request tickets with fast-paced turnaround times, the details of reported IT service issues and service requests, and worked to either restore service as quickly as possible or escalate issues to specialist support groups
Class of 2022
Honors
Posse Foundation Leadership Scholar
SGA Senior Senator
August 2025
September 2023
In Progress