October 2023 - Present, New York, NY
Provide comprehensive IT support for NYC office employees and remote users nationwide, including hardware/software troubleshooting, Intune laptop deployment, Windows 11 migration, and VIP on-site support for executives.
Manage user accounts, system configurations, and security across Active Directory, Exchange Admin Center, Teams Admin Center, and Intune, including mailbox roles, distribution lists, phone setups, MFA (Microsoft Authenticator & DUO), and remote access (RDG & Azure Virtual Desktop).
Oversee data center operations, including patch panel management, NMC swaps, UPS troubleshooting, domain controller monitoring, and environmental alert tracking to maintain infrastructure stability and security compliance.
Monitor and mitigate cybersecurity threats by responding to Microsoft Defender, Azure Monitor, Binary Defense SOC alerts, and Outlook quarantine issues, while guiding users to resolve security incidents and improve security hygiene.
Lead IT projects including transitioning from physical fax machines to e-fax, migrating from Cisco to Teams Phone, and deploying Windows 11, ensuring minimal disruption and operational security.
Maintain IT infrastructure by patching 50+ servers monthly, supporting Teams Room AV equipment, troubleshooting conference room technology, and coordinating vendor support with a focus on operational integrity.
November 2022 - October 2023, New York, NY
Provided on-site and remote hardware/software support, including Airwatch mobile device enrollment, printer maintenance, workstation setup, and equipment transport.
Built Dell and Microsoft machines via SCCM, installed plug-and-play switches, and whitelisted MAC addresses for secure machine buildouts.
Used PowerShell scripts to gather system info, automate support tasks, and securely decommission physical and virtual machines. Configured VMware and AWS virtual machines, supported workspace migrations, and set up Wyse Thin Clients for on-site virtual access.
Collaborated with the Information Security team, gaining exposure to security operations and identity management practices.
Executed a peripheral technology refresh for 500+ users, coordinated cellular antenna updates with AT&T, and managed safe power-cycling of workstations and printers during building maintenance.
June 2022 - November 2022, New York, NY
Provided white-glove IT support to executives and VIP staff, ensuring secure and uninterrupted access to critical business systems.
Supported device configuration, account management, and remote access tools, maintaining compliance with corporate IT and security standards.
Acted as North America’s Single Point of Contact (SPOC) for the company-wide Intune MDM migration project, coordinating with global IT teams to ensure smooth deployment, secure device enrollment, and adherence to corporate security policies.
Resolved high-priority incidents discreetly, safeguarding sensitive communications and confidential business data.
Acted as a trusted liaison between end users and IT/security teams, escalating issues involving system vulnerabilities or account security.
July 2020 - May 2022, Middlebury, VT
Provided Tier 1–2 technical support for 2,500+ students, faculty, and staff across Windows, macOS, iOS, and Android environments.
Resolved issues related to account access, networking, printing, and enterprise applications, maintaining a high first-contact resolution rate.
Administered and troubleshot Active Directory accounts, permissions, and group policies.
Trained and mentored a team of 10+ student technicians after promotion to Lead, coordinating scheduling and handling escalations.
Documented recurring issues and contributed to internal knowledge base articles to improve support efficiency.
October 2019 - July 2020, Middlebury, VT
Performed troubleshooting for hardware, software, and authentication issues for clients via call center, Zoom, email, and in-person consultation.
Maintained computer labs around campus, deployed peripherals and accessories to faculty and staff, and stocked campus printers with paper and toner.
Created, sorted, and updated service request tickets with fast-paced turnaround times, the details of reported IT service issues and service requests, and worked to either restore service as quickly as possible or escalate issues to specialist support groups
Class of 2022
Honors
Posse Foundation Leadership Scholar
SGA Senior Senator
August 2025
September 2023
In Progress